General Policy Terms

These General Policy Terms (“General Terms” or “GPT”) establish the shared definitions, interpretation rules and legal provisions that apply across the policies and notices published in the Compuverse Policy Center (collectively, the “Policies”).

Each Sub-Policy that incorporates these General Terms does so by reference. These General Terms apply to that Sub-Policy as if fully set forth within it.

GPT-1.0 Scope & Policy Architecture

GPT-1.1 Policy Center

The Policy Center is the centralized location where we publish Policies governing use of our Site and Services.

GPT-1.2 Connected Document Set

The Policies operate together as a connected set. These General Terms establish shared provisions so individual Sub-Policies can address specific features and Services.

GPT-1.3 Geographic Scope

Compuverse provides technology-related Services primarily within the United States and may serve Clients in Canada, Mexico and other jurisdictions where permitted. Website accessibility does not constitute an offer of Services in every jurisdiction. We may restrict access or availability where required by law or operational limitations.

GPT-1.4 Section Numbering & Citation Format

These General Terms use Sections GPT-1.0 through GPT-20.0. Sub-Policies use their own prefixed numbering, including TOU-21.0 and TOS-21.0. References may use these prefixes for clarity.

GPT-1.5 Accessibility & Accommodations

We aim to make our Site accessible and usable. Users experiencing accessibility difficulties may contact us through GPT-20.0 to request reasonable assistance or an alternative method of access.

GPT-2.0 Definitions

Capitalized terms have the following meanings unless expressly defined otherwise in an applicable Policy.

GPT-2.1 Policy Framework Terms

• Policy Center: The centralized collection of Policies published on our Site
• Policy: An individual policy, agreement, disclosure or notice
• Policies: These General Terms and other documents published in the Policy Center
• General Terms: These General Policy Terms
• Sub-Policy: A Policy establishing contractual terms, including the Terms of Use and Terms of Service
• Notice: A Policy primarily providing information or disclosures
• Incorporate by Reference: Inclusion of these General Terms within another Policy without reproducing their complete text
• Operating Company: Compuverse LLC, when identified as the provider in the applicable agreement or transaction
• IP Owner: Compuverse, Inc, to the extent it owns or licenses the intellectual property involved
• Compuverse: Compuverse, Inc or Compuverse LLC, as applicable to the Site, Service or transaction
• We, Us & Our: The applicable Compuverse entity identified in the governing agreement or transaction

References to both entities do not establish joint contractual responsibility unless expressly agreed in writing.

GPT-2.2 Policy Title Terms & Abbreviations

• TOU: Website Terms of Use
• TOS: Terms of Service
• AUP: Acceptable Use Policy
• LDN: Legal Disclaimers Notice
• PRI: Privacy Policy
• ADN: Affiliate Disclosure Notice
• COPY: Copyright, Fair Use & Intellectual Property Notice

GPT-2.3 Parties & Roles

• User: An individual or entity accessing the Site or Services
• Visitor: A User accessing the Site without an Account
• Prospective Client: A person or organization considering or requesting Services
• Client: A person or organization that has purchased, subscribed to or entered into an agreement for Services
• Authorized User: A person authorized by a Client to access specified Accounts or Services
• Representative: An individual acting on behalf of an organization, including an owner, officer, employee or contractor

GPT-2.4 Site, Services & Access

• Site: Compuverse websites, pages, forms, widgets and related online features
• Services: Technology consulting, technical support, cybersecurity, software, infrastructure, hosting, managed services, automation and other offerings provided by Compuverse
• Service: An individual offering, feature, workflow or component
• Portal: An authenticated environment used for client access, communications, documents or service management
• Account: A registered profile or account with associated access permissions
• Credentials: Usernames, passwords, authentication tokens and other access controls
• MFA: Multi-factor authentication
• Service Agreement: A written agreement governing particular Services
• SOW: Statement of Work defining project scope, deliverables or other commitments
• SLA: Service Level Agreement defining specific service performance commitments

GPT-2.5 Content, Submissions & Feedback

• Content: Materials provided through the Site or Services, including text, images, documents, software and media
• Submissions: Information, messages, files or other materials provided by Users
• User Content: Submissions and other materials provided by Users
• Feedback: Suggestions, comments or recommendations concerning our Site, Services or Policies

GPT-2.6 Data & Security

• Personal Information: Information reasonably associated with an identifiable individual
• Sensitive Information: Information requiring heightened protection, including financial credentials, government identification numbers, passwords and authentication secrets
• PHI: Protected health information under HIPAA, where applicable
• Confidential Information: Nonpublic information designated confidential or reasonably understood to require confidentiality
• Security Incident: An actual or suspected compromise of system or data confidentiality, integrity or availability
• Client Data: Information, documents and records provided by or processed on behalf of a Client
• Backup: A copy of information maintained for potential restoration
• Third-Party Infrastructure: Technology, platforms or systems operated by organizations other than Compuverse

GPT-2.7 Cookies, Tracking & Preferences

• Cookies: Data files stored through a browser or device
• Tracking Technologies: Cookies, pixels, tags, SDKs and similar technologies
• Privacy Choices: Available methods for managing privacy preferences
• Opt-Out Preference Signal: A recognized browser or device signal expressing applicable privacy preferences

GPT-2.8 Payments & Electronic Signatures

• Online Payments: Electronic payment methods offered through the Site or Services
• Payment Processor: A third party processing payments
• Refund: A return of funds under applicable terms
• Electronic Signature: An electronic sound, symbol or process adopted with intent to sign a record
• Electronic Record: A record created, communicated or stored electronically

GPT-2.9 Telecommunications & Messaging

• Telecommunications Features: Telephone calls, SMS, MMS, web chat, WhatsApp and similar communication methods
• Chat: Text-based communications through an online interface
• AI Agent: Software capable of generating responses, performing tasks or assisting with workflows
• Human Agent: An individual communicating on behalf of Compuverse
• Recording: A stored audio or communication record
• Transcript: A written representation of recorded or electronic communications
• SMS Consent: Permission obtained through an applicable opt-in process to send SMS/MMS messages

GPT-2.10 Third Parties

• Third-Party Services: Services supplied by external providers, including SaaS, hosting, telecommunications, payment processing and software platforms
• Third-Party Links: Links directing Users to external websites or services

GPT-2.11 Communications & Timing

• Electronic Communications: Communications delivered through email, forms, Chat, Portal messages, SMS or other electronic channels
• Business Day: A regular workday Sunday through Friday, excluding federal holidays observed in Washington, DC and the Sabbath as ordered by the Creator of Heaven and Earth

GPT-2.12 Legal, Contractual & Dispute Terms

• Service Agreement: A contract governing the delivery of specified technology Services
• Contractual Obligations: Duties established through applicable written agreements
• Claim: A claim, action, demand or proceeding related to the Site, Services or Policies
• Dispute: A disagreement concerning a Claim
• Negotiation Conference: A good-faith meeting intended to resolve a Dispute
• Mediation Session: A dispute-resolution meeting facilitated by a neutral mediator
• Arbitration Hearing: A proceeding before a neutral arbitrator
• Settlement Conference: A structured meeting intended to resolve outstanding disagreements
• Venue: The designated location for permitted court proceedings
• Force Majeure Event: An event beyond a party's reasonable control that materially prevents or delays performance

GPT-3.0 Rules of Interpretation

GPT-3.1 Headings

Headings are provided for convenience and do not control interpretation.

GPT-3.2 Including

The words “including” and “for example” mean “including without limitation.”

GPT-3.3 Singular & Plural

Singular terms include plural terms and plural terms include singular terms where appropriate.

GPT-3.4 Priority of Specific Terms

A Sub-Policy controls over these General Terms for its specific scope to the extent of an express conflict.

GPT-3.5 Summaries & Interface Text

Summaries and interface explanations are informational. Applicable Policy language controls in the event of a conflict.

GPT-4.0 Incorporation by Reference

GPT-4.1 Incorporation Mechanics

When a Sub-Policy expressly incorporates these General Terms, they become part of that Sub-Policy subject to applicable requirements for notice and acceptance.

GPT-4.2 Linked Policies & Notices

Other Policies and Notices apply as stated in the governing Sub-Policy and to the extent permitted by law.

GPT-5.0 Policy Hierarchy & Conflicts

GPT-5.1 Order of Precedence

Unless an applicable agreement expressly provides otherwise, conflicts among contractual Policies are resolved in the following order:

1. Executed Service Agreements, SOWs and SLAs
2. Terms of Service
3. Acceptable Use Policy
4. Website Terms of Use
5. Applicable Notices and disclosures

Mandatory legal requirements and applicable privacy rights are not overridden by this hierarchy.

GPT-5.2 Feature-Specific Control

A Policy governing a particular feature controls for that feature to the extent of any conflict.

GPT-6.0 Assent, Acknowledgment & Discontinuation

GPT-6.1 Contract Policies

We may require affirmative acceptance of contractual Policies through electronic acknowledgment, signature or other appropriate methods.

GPT-6.2 Notice Policies

Informational Notices are made available through the Policy Center. Publication alone does not replace consent where affirmative consent is required by law.

GPT-6.3 Discontinuation

Users who do not agree to applicable contractual terms must discontinue use of the affected Site features or Services, subject to existing contractual obligations.

GPT-7.0 Updates, Versioning & Change Control

Compuverse may update Policies from time to time. Material changes may require additional notice or renewed acceptance where appropriate or legally required.

Changes do not automatically modify existing executed Service Agreements unless permitted by those agreements and applicable law.

GPT-8.0 Electronic Communications, Telecommunications & Notices

GPT-8.1 Consent to Electronic Communications

Users may receive Electronic Communications relating to inquiries, Accounts, Services and administrative matters.

SMS/MMS communications requiring consent will be sent only in accordance with applicable consent requirements. Acceptance of these General Terms alone does not constitute consent to receive promotional SMS messages.

GPT-8.2 Your Responsibility

Users are responsible for maintaining accurate contact information and reasonable access to their designated communication channels.

GPT-8.3 Legal Notices

Legal notices to Compuverse should be directed to the contact information in GPT-20.0 unless an applicable Service Agreement specifies otherwise.

GPT-8.4 Telecommunications Features

Telecommunications Features may be provided through Third-Party Services and may experience interruptions or delivery failures.

GPT-8.5 Not for Emergencies or Deadlines

General communication channels are not emergency response systems. Time-sensitive technical incidents should be reported through the designated support procedures in the applicable Service Agreement.

GPT-8.6 Recordings & Transcripts

Calls, Chats and other communications may be recorded or transcribed where permitted by law. Required notices and consent will be provided or obtained according to applicable jurisdictional requirements.

GPT-8.7 Messaging via SMS & WhatsApp

Compuverse may communicate through SMS/MMS or WhatsApp where authorized.

SMS messages may concern inquiries, appointments, technical support, service coordination, project updates and account notifications.

Message frequency varies. Message and data rates may apply.

Recipients may reply STOP to opt out of SMS communications or HELP for assistance.

SMS consent is not required as a condition of purchasing Services.

Additional SMS terms appear in TOU-28.5 of the Website Terms of Use.

GPT-8.8 Transactional vs. Marketing Messages

Administrative and service-related communications are distinguished from promotional communications. Marketing messages will be sent only where permitted and with any additional consent required by law.

Mobile telephone numbers and SMS consent information will not be sold, rented, leased or shared with third parties or affiliates for their marketing purposes.

GPT-8.9 Jurisdictional & Channel-Specific Notices

Additional notices, disclosures or consent mechanisms may be presented when required by law, regulation, telecommunications carriers or the communication channel involved.

GPT-9.0 Technology Information & Professional Service Boundaries

GPT-9.1 General Information Only

Website Content and general technology information are provided for informational purposes and do not constitute individualized professional consulting or a binding service commitment.

GPT-9.2 Client Relationship

Submitting an inquiry, visiting the Site or interacting with an AI Agent does not establish a contractual service relationship. Specific Services and commitments are governed by applicable agreements or accepted transactions.

GPT-9.3 Time-Sensitive Matters

Do not rely solely on general website communications for urgent technical incidents, security emergencies or critical deadlines unless an appropriate support arrangement has been established.

GPT-9.4 No Guarantee of Accuracy or Currency

Technology information may become outdated. Compuverse does not guarantee that general Site Content remains complete, accurate or suitable for every environment.

GPT-9.5 AI Agent & Automated Assistance Disclaimer

AI Agents may provide information, summaries, recommendations, technical assistance or automated actions.

AI-generated results may be inaccurate or incomplete. Users should verify important outputs before making consequential technical, financial, security or operational decisions.

AI Agents do not independently establish contractual commitments or warranties on behalf of Compuverse.

GPT-9.6 Responsible AI Use

Compuverse may implement safeguards, access controls, monitoring and human review appropriate to the Service. No automated system is guaranteed error-free.

GPT-10.0 Privacy, Confidentiality & Sensitive Information

GPT-10.1 Notices Control

Personal Information is handled according to the Privacy Policy and applicable agreements.

GPT-10.2 Confidentiality Boundaries Before Engagement

Submitting information through public Site features does not automatically create a confidential professional relationship.

Users should not submit confidential business information until an appropriate secure channel or contractual arrangement has been established.

GPT-10.3 Sensitive Information & PHI Boundaries

Public forms, SMS, general Chat and ordinary website communications are not intended for passwords, authentication secrets, financial credentials, PHI or other Sensitive Information.

Sensitive records must be transmitted through methods expressly designated and approved for those purposes.

GPT-10.4 Security Disclaimer

Compuverse uses reasonable security safeguards appropriate to its operations and applicable commitments. No transmission, storage or information system can be guaranteed completely secure.

GPT-10.5 Health Information & HIPAA Stance

Compuverse is not acting as a healthcare provider or health plan through its general website.

Services involving PHI or regulated healthcare information require appropriate agreements, safeguards and any legally required business associate arrangements.

No general Site feature should be assumed HIPAA-compliant unless expressly designated.

GPT-11.0 Third-Party Services & Links

GPT-11.1 Third-Party Links

External links are provided for convenience. Compuverse does not control third-party websites and is not responsible for their independent content, policies or practices.

GPT-11.2 Third-Party Services

Compuverse may use Third-Party Services, including SaaS platforms, CRM systems, hosting providers, telecommunications services and payment processors.

Client and User information may be processed by authorized providers as necessary to deliver Services, subject to applicable privacy and contractual obligations.

Third-party service availability and performance may be outside Compuverse's control.

GPT-12.0 Availability, Maintenance & Force Majeure

GPT-12.1 Availability

Site and Service availability may be affected by maintenance, upgrades, cybersecurity incidents, hardware failures, connectivity issues or Third-Party Services.

Specific uptime, support response or recovery commitments apply only where established in an applicable Service Agreement or SLA.

GPT-12.2 Force Majeure

Neither party is liable for failure or delay caused by a Force Majeure Event to the extent permitted by law and applicable contractual terms.

The affected party must take commercially reasonable steps to mitigate the effects and resume performance.

GPT-13.0 Intellectual Property Baseline

GPT-13.1 Ownership

Unless otherwise stated, Compuverse Site Content, branding, documentation, software and related intellectual property belong to the applicable rights holder or its licensors.

Client-owned data and materials remain the property of their respective owners.

GPT-13.2 Licensed Operation

Compuverse, Inc may own or license intellectual property used by Compuverse LLC in providing Services. Such arrangements do not independently grant Users additional intellectual property rights.

GPT-13.3 Limited Permission

Users receive limited permission to access Site Content for lawful informational purposes. Additional software, documentation or deliverable rights are governed by applicable licenses and Service Agreements.

GPT-13.4 Trademarks

Compuverse names, logos and branding may not be used without authorization except as permitted by law.

GPT-14.0 Acceptable Use Framework & Enforcement

GPT-14.1 Acceptable Use Policy

The AUP governs acceptable conduct across applicable Site features and Services.

GPT-14.2 Enforcement

Compuverse may investigate suspected violations and take reasonable protective action, including restricting access, suspending Services or preserving relevant records, subject to applicable agreements and law.

GPT-15.0 Submissions, Feedback & Records

GPT-15.1 Submissions

Users are responsible for the information and materials they submit and represent that they have the necessary rights to provide them.

GPT-15.2 Feedback

Users providing Feedback grant Compuverse a nonexclusive, royalty-free right to use that Feedback for business and service improvement purposes, subject to applicable confidentiality and intellectual property obligations.

GPT-15.3 Recordkeeping

Compuverse may retain records consistent with applicable agreements, legitimate business requirements and law.

Indefinite retention or availability is not guaranteed unless expressly agreed.

GPT-16.0 Disputes

Compuverse places a high priority on resolving disputes through direct communication, reconciliation and good-faith negotiation.

Our approach is informed by Biblical principles, including 1 Corinthians 6:1–8, which encourages believers to resolve disputes without unnecessary litigation.

These principles guide our preferred approach to conflict resolution without requiring Clients to affirm any religious belief or limiting rights that cannot lawfully be waived.

Dispute Resolution Order

GPT-16.1 Negotiation Conference

Before initiating formal proceedings, the parties will attempt to resolve the Dispute through a good-faith Negotiation Conference.

Each party should provide a representative with authority to resolve the matter.

The Conference will be scheduled within 10 Business Days after written notice unless the parties agree otherwise.

GPT-16.2 Mediation Session

If negotiation does not resolve the Dispute, either party may request mediation.

The parties will select a neutral mediator in good faith and attempt to conduct mediation within 30 days after the request.

Mediator fees will be shared equally unless otherwise agreed or required by law.

GPT-16.3 Arbitration Hearing

If mediation does not resolve the Dispute, Claims subject to a valid arbitration agreement will be resolved through binding individual arbitration, except as provided in GPT-16.6.

Unless otherwise agreed, arbitration will be administered by a nationally recognized arbitration provider in Washington, DC or through remote proceedings.

Applicable arbitration rules, legally required disclosures and nonwaivable rights remain controlling.

GPT-16.4 Settlement Conference

The parties may request a Settlement Conference to resolve remaining disagreements before seeking permitted court involvement relating to arbitration.

Where requested, the parties will attempt to conduct the Conference within 30 days unless otherwise agreed.

GPT-16.5 Class & Representative Actions Waived

To the extent permitted by applicable law and a valid arbitration agreement, Claims subject to arbitration must be brought individually rather than as class or representative proceedings.

This provision does not waive rights that cannot lawfully be waived.

GPT-16.6 Limited Court Involvement & Exceptions

The parties prefer negotiated resolution and arbitration where enforceable.

Permitted court proceedings may include:

1. Eligible individual small claims actions
2. Injunctive or equitable relief concerning unauthorized system access or misuse
3. Security Incidents and interference with protected systems
4. Intellectual property infringement or misappropriation
5. Fraud
6. Theft
7. Misappropriation
8. Other willful misconduct
9. Proceedings necessary to compel arbitration, confirm an award or enforce an award

Nothing restricts lawful reports to regulators, law enforcement or other authorities.

GPT-16.7 Disclaimer of Warranties

To the fullest extent permitted by law, general Site Content and features are provided “as is” and “as available.”

Compuverse disclaims implied warranties to the extent permitted by law, except where express warranties or commitments are established through applicable Service Agreements.

GPT-16.8 Limitation of Liability

To the fullest extent permitted by law, Compuverse and its applicable affiliates will not be liable for indirect, incidental, special, consequential, exemplary or punitive damages arising from general Site use or Services, except where prohibited by law or expressly provided otherwise in an applicable Service Agreement.

For Claims arising solely from use of the public Site, aggregate liability will not exceed $100 to the extent permitted by law.

For paid Services, applicable liability limits will be governed by the Service Agreement. If no separate limit is established, applicable law will determine the enforceability and extent of any limitation.

These limitations do not exclude liabilities that cannot legally be limited.

GPT-16.9 Venue for Court Proceedings

Where permitted by applicable law, court proceedings not subject to arbitration will be brought in the appropriate state or federal courts located in Washington, DC.

Mandatory jurisdictional and venue requirements remain controlling.

GPT-16.10 Sub-Policy Overrides

A Sub-Policy or executed Service Agreement may expressly modify dispute resolution procedures, arbitration requirements, Venue or liability limitations for its specific scope.

GPT-17.0 Indemnification

To the extent permitted by law, Users agree to indemnify and hold harmless the applicable Compuverse entity and its officers, directors, employees and authorized agents against third-party Claims arising from unlawful Submissions, infringement of third-party rights or intentional misuse of the Site or Services.

This provision does not require indemnification for Compuverse's own negligence, misconduct or liabilities that cannot lawfully be transferred.

Additional indemnification obligations may be established in Service Agreements.

GPT-18.0 Severability & Waiver

GPT-18.1 Severability

If a provision is found unenforceable, the remaining provisions continue in effect to the extent permitted by law.

GPT-18.2 Waiver

Failure to enforce a provision does not waive the right to enforce it later.

GPT-19.0 Assignment

Compuverse may assign applicable contractual rights and obligations in connection with a lawful corporate reorganization, merger, acquisition or sale of assets, subject to applicable agreements and law.

Users may not assign contractual rights or obligations without written consent where such consent is legally required.

GPT-20.0 Contact

GPT-20.1 Policy Contact

 

General inquiries regarding these General Policy Terms or other Policies may be submitted to .