--- title: Terms of Service --- [![](https://www.compuverse.com/hs-fs/hubfs/logo-2.png?width=225&height=100&name=logo-2.png)](https://www.compuverse.com/?hsLang=en-us) - Specialties [Development](https://www.compuverse.com/specialties/development?hsLang=en-us) [AI](https://www.compuverse.com/specialties/artificial-intelligence?hsLang=en-us) [Productivity](https://www.compuverse.com/specialties/productivity?hsLang=en-us) [IT](https://www.compuverse.com/specialties/information-technology?hsLang=en-us) [Security](https://www.compuverse.com/specialties/security?hsLang=en-us) Empowering your future through our specialties. 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Capitalized terms not defined here have the meanings given in the [GPT](https://www.compuverse.com/Policies#gpt). ## TOS-21.0 Incorporation & Scope ### TOS-21.1 Incorporation by Reference These TOS incorporate the GPT, which are included as if fully set forth here. ### TOS-21.2 What These TOS Cover These TOS govern client-facing and account-based Services, including technology consulting, technical support, managed IT services, software, infrastructure, cybersecurity, cloud and self-hosted solutions, client portals, secure document exchange, scheduling, electronic signatures, Online Payments and related Services. ### TOS-21.3 What These TOS Do Not Cover Specific project deliverables, service levels, warranties, licensing rights and contractual commitments may be governed by separate Service Agreements, Statements of Work (“SOW”), proposals or other written agreements. Where a separately executed agreement expressly conflicts with these TOS, that agreement controls for the applicable Services. ### TOS-21.4 Other Policies Apply Use of the Site and Services is also subject to the Website Terms of Use, Acceptable Use Policy and applicable notices or sub-policies published in the Policy Center. ## TOS-22.0 Acceptance, Assent & Discontinuation ### TOS-22.1 Acceptance By creating, accessing or using an Account, Portal or Service governed by these TOS, you agree to these TOS and the [GPT](https://www.compuverse.com/Policies#gpt). ### TOS-22.2 If You Do Not Agree, Discontinue Use If you do not agree, do not use the applicable Portal or Services and discontinue use immediately, subject to any existing contractual obligations. ### TOS-22.3 Additional Acknowledgments Certain workflows may require additional acknowledgments, including electronic signature consent, payment authorization, remote access authorization or other confirmations presented at the point of interaction. ## TOS-23.0 Accounts, Authorized Users & Eligibility ### TOS-23.1 Account Creation Compuverse may create Accounts for Clients or permit Clients to create Accounts through an invitation or onboarding process. Account access may be declined, limited, suspended or revoked as permitted by these TOS, the AUP, the [GPT](https://www.compuverse.com/Policies#gpt) or applicable Service Agreements. ### TOS-23.2 Authorized Users Clients are responsible for identifying Authorized Users and managing permissions granted to them. Authorized Users must access Accounts only for approved business purposes. ### TOS-23.3 Identity Verification Compuverse may require identity verification before granting access, restoring access or approving changes to Accounts, permissions or sensitive information. ### TOS-23.4 Updates to Account Information Clients must maintain accurate Account information. Communications may be delivered through the Portal, email, SMS or other authorized channels, subject to applicable consent requirements. ## TOS-24.0 Account Security & Access Controls ### TOS-24.1 Credentials & Security Responsibility Users are responsible for safeguarding Credentials, devices and authentication methods. Credentials must not be shared with unauthorized persons. ### TOS-24.2 Multi-Factor Authentication Compuverse may require multi-factor authentication (“MFA”) for some or all Accounts. Users are responsible for maintaining access to their authentication methods. ### TOS-24.3 Session Timeouts & Device Security Systems may employ session timeouts and other security controls. Users must maintain reasonable device security and log out of shared devices. ### TOS-24.4 Suspected Compromise Suspected unauthorized access, compromised Credentials or security incidents should be reported promptly through the contact methods in [GPT-20.0](https://www.compuverse.com/Policies#gpt-20-0). ### TOS-24.5 Remote Access Authorization Clients authorize Compuverse to access designated systems remotely when necessary to perform approved Services. Access will be limited to authorized purposes and may be logged for security and accountability. Clients are responsible for securing any required internal approvals before granting access. ## TOS-25.0 Acceptable Use & Enforcement ### TOS-25.1 Acceptable Use Policy Use of the Portal and Services is subject to the Acceptable Use Policy. ### TOS-25.2 No Interference or Misuse Users may not bypass security controls, disrupt Services, access unauthorized information, introduce malicious software or misuse AI-enabled features, telecommunications systems or other technical resources. ### TOS-25.3 Enforcement Actions Compuverse may investigate suspected violations and implement reasonable protective measures, including rate limiting, blocking, suspension, termination or preservation of relevant logs. ## TOS-26.0 Communications, Deadlines & Non-Emergency Use ### TOS-26.1 Not for Emergencies Unless expressly covered by an applicable Service Agreement, the Portal and general electronic communication channels are not emergency response systems. ### TOS-26.2 Delivery & Monitoring Limits Portal messages, emails, SMS messages and other electronic communications may be delayed, filtered or undelivered. Continuous monitoring is not guaranteed unless expressly included in a Service Agreement. ### TOS-26.3 Notices Through the Portal Compuverse may deliver service notifications, project updates, documents and administrative communications through the Portal or other authorized channels. ### TOS-26.4 SMS/MMS Communications & Consent Compuverse may send SMS/MMS messages regarding technical support, appointments, project updates, service coordination and account notifications to recipients who have provided appropriate consent. Message frequency varies. Message and data rates may apply. Recipients may reply STOP to opt out or HELP for assistance. SMS consent is not required as a condition of purchasing Services. The complete SMS communications provisions are contained in [TOU-28.5](https://www.compuverse.com/Policies/TOU#tou-28-5) of the Website Terms of Use and the Privacy Policy. ## TOS-27.0 Uploads, Content Standards & Sensitive Records ### TOS-27.1 Upload & Submission Rules The Portal may restrict file types, sizes or formats. Users are responsible for ensuring that uploaded materials are lawful and do not infringe third-party rights. ### TOS-27.2 Sensitive Information & PHI Boundaries Sensitive Information and protected health information (“PHI”) must be submitted only through channels expressly designated for those purposes. ### TOS-27.3 Third-Party Services Processing Compuverse may use authorized third-party providers, including cloud infrastructure, CRM, telecommunications and other software platforms, to deliver Services and process business information. Such processing is subject to applicable agreements, security controls and the Privacy Policy. ### TOS-27.4 No Implied HIPAA Compliance Unless Compuverse expressly identifies a Service or workflow as suitable for PHI and executes any required agreements, the Service must not be assumed to meet HIPAA requirements. ### TOS-27.5 Client Data Ownership Clients retain ownership of their original business data, documents and information, subject to applicable law and third-party intellectual property rights. Compuverse receives only the permissions reasonably necessary to provide the authorized Services. ### TOS-27.6 Data Security & Confidentiality Compuverse employs reasonable administrative, technical and access controls appropriate to the Services provided. No system can be guaranteed completely secure. Specific security commitments may be established through a separate Service Agreement. ## TOS-28.0 Records, Audit Logs & Retention ### TOS-28.1 Audit Logs Systems may generate records of access, configuration changes, uploads, downloads, communications and other activities for security, compliance and operational purposes. ### TOS-28.2 Monitoring for Security & Compliance Compuverse may monitor systems for unauthorized access, abuse, fraud, security incidents and policy violations. Such monitoring does not guarantee detection of every issue. ### TOS-28.3 Retention & Exports Records may be retained according to applicable agreements, business requirements and law. Clients remain responsible for maintaining independent copies of important information unless backup or retention Services are expressly included. ### TOS-28.4 Backups & Data Recovery Backup, replication, disaster recovery and restoration Services are provided only when expressly included in the applicable Service Agreement. Unless otherwise agreed, Compuverse does not guarantee recovery of deleted, corrupted or unavailable data. ## TOS-29.0 Electronic Signatures & Electronic Record Consent ### TOS-29.1 Consent Where electronic signature workflows are offered, users consent to Electronic Signatures and Electronic Records for applicable transactions, consistent with the E-SIGN Act and applicable state law, including UETA where adopted. ### TOS-29.2 System Requirements Users are responsible for maintaining the hardware, software, internet connection and Account access necessary to receive and sign Electronic Records. ### TOS-29.3 Withdrawing Consent Consent to electronic delivery may be withdrawn where permitted by law through the contact method in [GPT-20.0](https://www.compuverse.com/Policies#gpt-20-0). Withdrawal may require alternate delivery methods or affect access to certain workflows. ### TOS-29.4 Copies & Delivery Issues Users may request copies of Electronic Records where available. Compuverse may use alternate delivery methods when necessary. ## TOS-30.0 Payments, Billing & Refunds ### TOS-30.1 Payment Categories Compuverse may provide Services under one or more billing arrangements: - **(a) Consulting & Project Services:** Fixed-price, milestone-based or hourly professional Services. - **(b) Managed Services & Subscriptions:** Recurring technical support, monitoring, maintenance, hosting or related Services. - **(c) Software, Hardware & Licensing:** Products, equipment, subscriptions and licenses supplied directly or through authorized providers. - **(d) Third-Party Products & Services:** Products or Services purchased through reseller, referral or affiliate arrangements. ### TOS-30.2 Online Payments & Payment Processors Payments may be processed through third-party Payment Processors. By submitting payment information, Clients authorize the amount presented and approved during the transaction. ### TOS-30.3 Subscription Billing & Cancellation Subscription pricing, billing frequency, renewal conditions and cancellation requirements are established at signup or in the applicable Service Agreement. ### TOS-30.4 Third-Party Products & Services Third-party products may be subject to manufacturer, publisher or provider terms, including licensing, warranties, renewals, refunds and support restrictions. ### TOS-30.5 Project Deposits & Advance Payments Projects may require deposits, advance payments or milestone payments. The applicable proposal or Service Agreement governs how such payments are applied and whether any portion is refundable. ### TOS-30.6 Chargebacks & Payment Disputes Compuverse may investigate disputed payments and provide supporting transaction documentation to Payment Processors. Service suspension for payment disputes remains subject to applicable agreements and law. ### TOS-30.7 Refund Guidelines Refund eligibility depends on the applicable transaction: - **(a) Professional Services:** Fees for completed Services are generally nonrefundable unless otherwise required by law or specified in the Service Agreement. - **(b) Subscriptions:** Refunds and cancellations follow the applicable subscription terms. - **(c) Products & Licenses:** Refunds are subject to applicable return policies, licensing restrictions and consumer protection laws. - **(d) Third-Party Services:** Refunds may be governed by the provider's terms. ### TOS-30.8 Receipts & Timing If a refund is approved, Compuverse will initiate it within 10 Business Days unless another period is required by law or the applicable agreement. Processing times depend on financial institutions and Payment Processors. ## TOS-31.0 Complaints & Escalation ### TOS-31.1 Intake & Acknowledgment Complaints may be submitted through the method in [GPT-20.0](https://www.compuverse.com/Policies#gpt-20-0) and should identify the relevant Service, Account or project, the issue and the preferred contact method. ### TOS-31.2 Review, Response Timelines & Escalation Path Compuverse will use reasonable internal procedures to investigate complaints, assign responsibility and communicate updates when appropriate. ### TOS-31.3 Recordkeeping & Anti-Retaliation Compuverse may maintain records of complaints and related communications. Clients will not be penalized for raising good-faith complaints. ### TOS-31.4 External Options Clients may pursue applicable remedies through payment providers, regulatory agencies or other lawful channels. ### TOS-31.5 Billing & Subscription Complaints Billing complaints should identify the relevant transaction, date, amount and Service to facilitate review. ## TOS-32.0 Service Availability, Maintenance & Changes ### TOS-32.1 Availability Services may be interrupted by maintenance, updates, connectivity failures, cybersecurity incidents, hardware failures or third-party outages. Availability guarantees apply only where expressly established in a Service Agreement or Service Level Agreement (“SLA”). ### TOS-32.2 Feature Changes & Deprecation Compuverse may modify, replace or discontinue features, subject to applicable contractual obligations and notice requirements. ### TOS-32.3 Client Infrastructure & Dependencies Service performance may depend on client-owned infrastructure, internet connectivity, equipment, software licenses and third-party systems. Compuverse is not responsible for failures outside its agreed scope of responsibility except as required by applicable law. ## TOS-33.0 Suspension & Termination ### TOS-33.1 Suspension Compuverse may suspend access for security threats, policy violations, suspected fraud, nonpayment or legal compliance, subject to applicable agreements and law. ### TOS-33.2 Termination Services may be terminated according to the applicable Service Agreement or when continued access is no longer authorized. ### TOS-33.3 Effect of Termination Termination may result in loss of access to hosted systems, Accounts or related resources. Data retention and retrieval rights are governed by applicable agreements and law. ### TOS-33.4 Data Export & Transition Where technically available and contractually required, Compuverse will provide reasonable assistance with data export or service transition. Additional migration or transition Services may be subject to separate fees. ## TOS-34.0 Third-Party Services & Integrations ### TOS-34.1 Third-Party Services Services may depend on third-party software, cloud platforms, telecommunications networks, equipment manufacturers or infrastructure providers. Compuverse does not guarantee the availability or performance of systems outside its control. ### TOS-34.2 Your Third-Party Accounts Clients remain responsible for the ownership, licensing, security and contractual obligations associated with their third-party Accounts. ### TOS-34.3 Software Integrations & Automation Compuverse may configure integrations, APIs, automated workflows and data synchronization between authorized systems. Changes to third-party software, APIs, permissions or service availability may affect integration functionality. ### TOS-34.4 AI-Assisted Services Compuverse may provide AI-assisted research, analysis, automation, support or other functionality. AI-generated information may contain errors and should be independently reviewed before use in consequential business, financial, legal, medical or security decisions. ### TOS-34.5 Self-Hosted & Client-Controlled Systems Where Services involve client-controlled or self-hosted infrastructure, responsibilities for maintenance, updates, security, monitoring and backups will be defined in the applicable Service Agreement. ## TOS-35.0 Intellectual Property Baseline Intellectual property ownership and licensing are addressed in the [GPT](https://www.compuverse.com/Policies#gpt) and applicable Copyright and Fair Use Notice. Ownership and usage rights for custom software, configurations, documentation and other project deliverables may be established in a separate Service Agreement. Nothing in these TOS transfers intellectual property rights beyond those expressly granted. ## TOS-36.0 Dispute Resolution, Arbitration & Limitation of Liability Dispute resolution order, Arbitration, disclaimers and limitation of liability are addressed together in [GPT-16.0](https://www.compuverse.com/Policies#gpt-16-0) and apply to these TOS as incorporated by reference. ## TOS-37.0 Global Terms Apply Indemnification, severability, waiver, assignment and other global terms are addressed in the [GPT](https://www.compuverse.com/Policies#gpt) and apply to these TOS as incorporated by reference. ## TOS-38.0 Contact Policy contact information is provided in [GPT-20.0](https://www.compuverse.com/Policies#gpt-20-0). General inquiries regarding these Terms of Service may be submitted to . Document: Terms of Service Version: 2026.10a Updated/Effective: 2026-10-15 - Print - PDF - Accessibility Compuverse Policy Center Crafted with expertise by Inherent Law Group ©2026 Compuverse, Inc. 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